1. Purpose
TradieHQ respects your privacy. This Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect:

Contact details (name, business name, email, phone).

Business information (trade type, staff size, job enquiries).

Payment details (processed securely via third-party providers).

Usage data (logs, call recordings, chatbot transcripts).

3. How We Collect

Directly from you via website forms, demo bookings, or phone interactions.

Automatically through cookies, analytics, and AI call recordings.

From third parties where you have authorised disclosure.

4. Purpose of Collection

We collect personal information to:

deliver and improve our AI Services;

process payments and manage subscriptions;

provide customer support;

send updates, promotions, and compliance notices (you can opt-out anytime).

5. Disclosure of Personal Information

We may share information with:

service providers (hosting, payment gateways, AI infrastructure);

regulators where required by law;

overseas partners (where necessary) – with safeguards in line with APP 8.

6. Data Security

We use encryption, access controls, and secure hosting (including Cloudflare SSL) to protect your data.

7. Access & Correction

You may request access to or correction of your personal information by contacting us at [email protected].

8. Cookies & Tracking

We use cookies and analytics tools to monitor site usage. You can disable cookies via your browser, but this may limit functionality.

9. Complaints

If you believe we have breached the APPs, contact us at [email protected]. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes

We may update this Privacy Policy from time to time. Updates will be posted on this website with the “last updated” date.