1. About Us

This website (www.tradiehq.ai) is operated by Plus Vltra LLC, 401 Ryland Street Suite 200-A, Reno, NV 89502, USA (“TradieHQ”, “we”, “us”, “our”). By accessing or using our website, products, or services (together “Services”), you agree to these Terms & Conditions.

2. Eligibility

You must be 18+ and capable of entering legally binding agreements under Australian law to use our Services.

3. Services Provided

TradieHQ.ai provides AI-powered phone answering and automation solutions for trade businesses. We do not guarantee specific business outcomes but will use reasonable skill and care in delivering our Services.

4. Subscriptions & Payment

Services are billed on a subscription basis (monthly or annually).

Prices are in AUD and inclusive of GST unless stated otherwise.

Payment must be made upfront by credit card or other approved method.

We may suspend Services if payments are overdue.

5. Consumer Rights

Our Services come with guarantees under the Australian Consumer Law. Nothing in these Terms limits your statutory rights. If Services are not provided with due care and skill, you may be entitled to a remedy.

6. Acceptable Use

You must not:

misuse our AI Services for unlawful, defamatory, or harmful purposes;

attempt to gain unauthorised access to our systems;

resell or sublicense our Services without consent.

7. Call Recording & AI Handling Consent

By using our Services, you acknowledge and agree that:

all inbound and outbound calls through TradieHQ.ai may be recorded and securely stored;

calls, SMS, voicemails, and chat interactions may be processed by AI systems;

AI may generate automated responses or actions on your behalf, which you must verify before relying upon;

you must notify and, where required, obtain consent from your customers and staff before using our Services;

if you do not consent to recording or AI handling, you must immediately cease using the Services.

8. Intellectual Property

All content, software, branding, and documentation on TradieHQ.ai are owned by or licensed to us. You are granted a non-exclusive, non-transferable licence to use our Services for your business only.

9. Limitation of Liability

To the maximum extent permitted by law:

we are not liable for indirect, incidental, or consequential loss;

our liability for any breach of these Terms or the ACL is limited (at our option) to resupply of Services or refund of fees paid.

10. Termination

Either party may terminate with 30 days’ notice. Immediate termination applies if you breach these Terms.

11. Governing Law

These Terms are governed by the laws of Queensland, Australia. Disputes will be subject to the non-exclusive jurisdiction of Queensland courts.